A Dead on Arrival (DOA) item is one that you have tried to use but is faulty or broken. If you have received a DOA item, you need to inform the Returns Team by phone (01782 444455) or webticket within 30 days, to ensure the RMA process is as smooth as possible. With items like monitors or laptops, it is vital to get the process started as soon as possible, as we have 30 day DOA periods with our suppliers on such products.
What Happens If My Product Arrives Dead on Arrival (DOA)?
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