To return an unwanted item you will need to be issued with a return merchandise authorisation (RMA) number. Simply complete a PART RETURNS ENQUIRY and we will get back to you with the details.
If you are unsure if the product is faulty, we encourage you to CONTACT SUPPORT to proceed.
Please do not return a product without first seeking an RMA number.
Returns can be done in person but these need to be pre-authorised prior to being dropped off via our online helpdesk, where you’ll be given an RMA number to quote upon arrival. Your refund will then be processed once the returned item has been reviewed by our returns department in line with our returns policy. If you haven't pre-arranged your return and had your return authorised, our colleagues won't be able to accept the items from you in person so please ensure you have contacted us and obtained authorisation before making your journey.
30 DAYS/CANCELLATION PERIOD (UK & EU)
If you wish to cancel any of the products on your order and return them for a refund, you have up to a total of 30 days to contact us after the final receipt of your order.
You must inform us in writing if you wish to cancel your order. This can be done either by phone 01782444455 option 3 or by submitting a return ticket here: https://help.overclockers.co.uk/hc/en-gb/requests/new
You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 3 to 5 working days of receipt of the goods using the same means of payment as you used when placing the order.
Unfortunately, we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, drivers and protective bags, however small.
You are liable for any diminished value of the goods resulting from missing or damaged packaging. This can often result in a deduction of the refund value up to 50% of the item's value.
We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free game codes should be unused and still hidden.
30 DAYS/ACCEPTANCE PERIOD (UK)
You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund (including shipping cost) or request a repair/replacement of the faulty product.
If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure the full price of the product is refunded. Free game codes should be unused and still hidden.
30 DAYS/ACCEPTANCE PERIOD (EU)
If you are rejecting goods within 30 days but are outside of UK Mainland then we cannot provide any Repair or Replacement due to issues with Export Vat and can only provide a Refund in these instances.
The rules remain the same as above except that we cannot provide coverage of the returns costs for return shipping outside of the UK Mainland. We are sorry for any inconvenience this may cause.
AFTER 30 DAYS/WARRANTY PERIOD
Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired.
Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate. Please click here to check service availability and contact details by the manufacturer.
If a direct service is not available or you would prefer Overclockers UK to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty.
Turnaround times vary between manufacturer and product type. Overclockers UK is in constant contact with our suppliers and will endeavour to return the items in the speediest manner possible.
Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole return procedure.
If the manufacturer is unable to return the items within 28 days, we will give you the option of a refund. Depending on the age of the items, the refund may include a deduction for the length of time you have used them (known as rescission).
FAULTY GOODS TESTING
We ask you to ensure that any described problem, fault or defect experienced with the item in question is not caused by a 3rd party component used in conjunction with your system or by any software configuration. If you are not sure, please contact our Technical Support team before requesting a return.
All goods returned as faulty are tested by Overclockers UK technicians. Any item found to be not faulty or damaged will be returned to you. There is no handling charge but you will be charged for the cost of return shipping. You will be notified by e-mail before any non-faulty goods are returned to you.
ARE THESE TERMS THE SAME FOR BUSINESS ORDERS?
These terms apply to consumer orders only. If you are ordering for a business or organisation, please refer to our business terms and conditions.
TV & MONITOR PIXEL POLICY
Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine by typing “ISO 13406-2” and the monitor brand name. Products with dead pixels equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
STATUTORY RIGHTS
Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit Citizens Advice.
MANAGER’S PROMISE
Our staff are empowered to provide exemplary aftercare services where we endeavour to service and cater for any and every customer requirement.
In the unlikely event of unsatisfactory proportions, please talk to us. We encourage you to contact the relevant channels of support and flag your issue. We will then ensure a member of our senior management team will contact you within a strict 24-hour window. However, we have a firm belief that you will never need to tread down that path.
Business Customer? CLICK HERE.
Need More Information? Visit our dedicated contact us page.