Refunds are processed the same day they are authorised. Once a refund is actioned and processed on our side, it is down to your bank or payment provider to complete the process and return the funds. Please refer to your bank or payment provider for advice on their timeframes
If we are unable to process the refund for any reason, we will usually contact you via email.
If you have been waiting 7 working days or more – please contact us for more information.